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FAQs

Regrouting FAQs


Q: What is the difference between regrouting and cleaning and sealing the grout?
A: Cleaning is the process of cleaning the grout with our machines, to ensure the absence of dirt and dust, therefore when we apply the sealer, the grout is clean and there are no barrier layers between the sealer and the grout. The sealer then will be applied, with the help of various Melbourne Tile Repairs tools, depending on the condition and setting of your tiles. Regrouting on the other hand is the process of replacing the grout between your tiles, with new grout. Melbourne Tile Repairs use a mechanical tool to scrub out the old grout. After that is done, then we proceed with cleaning and then reapplying new grout between the tiles. These are two different processes and you might need to clean and seal after you are done with regrouting your tiles.


Q: What type of tiles can we regrout?
A: Melbourne Tile Repairs can help you regrout most types of tiles.


Q: When do I know that I need regrouting?
A: Regrouting should be done as soon as you notice the grout getting yellow, looking mouldy, discoloured or the grout is starting to come out. The damaged grout my not look too bad from the outside, but it can be a dangerous situation from behind the tiles. Sometimes grout can be leaking water; this might be due to missing grout or cracked grout. Even tiny holes, or hairline cracks, can cause a major problem.


Q: Sealing after regrouting?
A: Once an area has been regrouted, Melbourne Tile Repairs strongly recommend that the new grout be sealed to prolong the life and the new look of the new grout. The sealer will help protect the grout and make it easier and safer to clean.


Q: Why do I need to regrout? What are the benefits of regrouting?
A: Regrouting has many benefits over retiling and may be advised when you have tiles in good condition but the grout is starting to corrode. It will significantly improve the appearance of any tiled area. It will bring back that fresh clean look at an affordable price that suites all budgets. Regrouting is suitable for all tiled areas. Regrouting has the cheaper price and shorter periods of time benefit over retiling and is more environmentally friendly as it saves on carbon emission compared to retiling.


Q: What is regrouting?
The regrouting service offered by Melbourne Tile Repairs is the process of removing old grout with a specialised mechanical tool that will not affect the tiles. Then, the area is cleaned and a proper new grout will be applied.


Q: Can you regrout floor and wall tiles?
Yes, Melbourne Tile Repairs can regrout floor and wall tiles.


Q: Can mould be completely eliminated?
A: It is very hard to completely eliminate the source of mould especially in cases where pathways run through gardens or lawns, there will always be moisture affecting them from the soil. However, Melbourne TILE REPAIRS have speciality additives that we apply in the cleaning process as well as the sealer itself which minimises and sometimes stops the mould from forming on the newly sealed surfaces.


Q: Is it possible to remove efflorescence completely?
A: Yes. Melbourne TILE REPAIRS have all the required solutions and equipment to remove efflorescence safely and effectively. We also highly recommend that the treated areas are re-grouted and the grout lines sealed to  minimise the return of efflorescence in the future.


Q: Can you stop leaking showers?
A: Yes we can. However, just sealing the shower will not mean it will not leak again. We highly recommend re-grouting the shower (in most cases just the floor area), then sealing the grouted areas as well as the rest of the shower for best possible results.


Q: Can all grout stains be removed without having to re-grout?
A: No. Some permanent stains can’t be removed with the cleaning process. In these cases we would re-grout the permanently stained areas.


Q: Can stained silicone be cleaned?
A: No. Stained silicone will need to be replaced in most cases. Melbourne TILE REPAIRS can replace either all your silicone or just the stained areas.

Limestone Tile Repairs FAQs


Q: What different types of Limestone tiles do Melbourne Tile Repairs repair?
A: We repair all types of Indoor and outdoor Limestone Tiles, Polished Limestone, Honed Limestone, Matt Finish Limestone, Porous Limestone, pre-sealed Limestone, wherever you have Limestone tiles we have the answer. External tiles, natural stone pavers and tiles pavers, bathroom Limestone tiles on floors and walls. We cater for each and every different type of tiles you might have.


Q: What does your repair services include?
A: Our tiles repair services will depend on the condition and the need of your Limestone tiles, by employing state of the art equipment and our technical expertise. Your Limestone tiles will be brought back to their best possible condition, with the use of our best repair products and expertise.


Q: Is it safe to get my Limestone tiles repaired?
A: Yes, our Limestone tile repair services are safe! At Melbourne Tile Repairs we use only the best water based products alongside our state of the art repair machinery to provide the best repair solutions at no compromise to your Limestone tiles condition. Stone based tiles are usually more porous and require a lot more attention than regular man made tiles, that's why its extremely important to use the right products and equipment necessary for bringing your Limestone tiles back to their best possible condition. Melbourne Tile Repairs prides itself for catering for each tile type.


Q: Are the products you use while repairing my Limestone tiles toxic?
A: Here at Melbourne Tile Repairs we understand the importance of your family's safety. This is why Melbourne Tile Repairs only use non-toxic finishing agents as we not only want to protect your Limestone tiles, but your families' health too. Materials and agents that can be of health hazard are not in our product portfolio and have never been.


Q: There is a stain on my Limestone floor. Can you remove it?
A: If the stain is new and has not set in well, we will probably be able to remove it by cleaning only. This also depends on wether the Limestone tiles have been sealed previously or not. However, whenever the stain is permanent or the Limestone appears to be damaged, honing or resurfacing will be required. Honing is different from cleaning and is done by our spacialized Limestone honing experts.


Q: How will you charge me for repairing my Limestone tiles?
A: For repairing Limestone tiles, our charge will depend on the requirements of the job. We have a standard pricing and we can usually give you an idea of the cost involved on the spot.


Q: Will you help me move my furniture?
A: Melbourne Tile Repairs do not move large furniture because we are not insured for such work but we can help you move your smaller items.


Q: What should I do to prepare for the Limestone floors repair?
A: Move all furniture and items up off the floor so it is ready for us to start when we arrive.

Limestone Stripping FAQs


Q: What is floor stripping?
A: The process of stripping a floor is to ensure that all necessary old and worn sealer is removed; once removed your limestone tiles can be resealed.


Q: How messy is your stripping process? Will you damage my walls or skirting boards?
A: Melbourne Tile Repairs prefer to use high quality non-solvent based stripping and sealing products. These products are not messy and won't damage your limestone tiles or anything else in your home. Current non-solvent based strippers and techniques are more than adequate. Melbourne Tile Repairs technicians can apply solvent based strippers in very specific circumstances, however this requires leaving the premises for up to 48 hours and a very high level of safety and protection.


Q: Why do I need to strip my limestone floors?
A: If you want your limestone floors to be their cleanest and looking their very best you need to have a professional remove as much of the old sealer as possible. Once this is done the cleaning process will be carried out and the sealer applied. You will have the freshest and cleanest possible limestone floors once we are finished with the process.

Limestone Efflorescence FAQs


Q: Will sealing my Limestone prevent efflorescence?
A: Efflorescence is a problem that limestone and most porous tiles can face. It's the tendency of the water in the limestone to bring salts from the stone to the surface as it evaporates. The water evaporates leaving the salts on the surface resulting in a whitish coating and ruining its finish. The only way to avoid this problem is to seal your limestone tiles with one of our highest quality water resistant sealer's and to stop the source of the water that is penetrating the tiles, for example a water pipe leak or damaged grout.


Q: Efflorescence has built up on my limestone tiles. Can you remove it?
A: Yes we can. Efflorescence is a build up of salts and can be removed with efflorescence removers and other specialised cleaning techniques. Efflorescence is typically caused by a leakage behind the limestone tiles or through damaged grout lines. The efflorescence can be removed but it is important the cause of the efflorescence is resoled.


Q: What can I do to keep my limestone tiles looking new?
A: To keep your limestone tiles and grout looking new, Melbourne Tile Repairs recommend cleaning each week with a mild detergent to remove any dirt or grime from the limestone surface. Strong detergents(strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.


Q: How will you charge me for stripping and sealing my limestone tiles?
A: Melbourne Tile Repairs charge per square meter for each separate room. There is a price list on the Melbourne Tile Repairs website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.


Q: How do I measure the size of the limestone area?
A: We recommend that you measure each limestone area separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Limestone Restoration FAQs


Q: How do I know when my Limestone floors are in need for restoration?
A: You will know it's time to have your Limestone tiles professionally restored once your Limestone floors start looking dull and matte, even after you have given them an efficient domestic clean. If you notice that your Limestone tiles are staining easily, this is a good indication that your previous sealer is wearing off and your Limestone floors will need to be resealed immediately to prevent detrimental staining.


Q: What different types of Limestone tiles do Melbourne Tile Repairs restore?
A: Indoor and outdoor areas, Polished Limestone, Honed Limestone, Matt Finish Limestone, Porous Limestone, pre-sealed Limestone, wherever you have Limestone tiles we have the answer. External tiles, natural stone pavers and tiles pavers, bathroom Limestone tiles on floors and walls. We cater for each and every different type of tiles you might have.


Q: What does your restoration services include?
A: Our Limestone tiles restoration services include effective cleaning of your Limestone floors, by employing state of the art equipment and our technical expertise. Your Limestone tiles will be brought back to their best possible condition, with our high pressure restoration and the use of our best restoration products and expertise.


Q: Is it safe to get my Limestone tiles restored?
A: Yes, our Limestone tile restoration services are safe! At Melbourne Tile Repairs we use only the best water based products alongside our state of the art restoration machinery to provide the best restoration solutions at no compromise to your Limestone tiles condition. Stone based tiles are usually more porous and require a lot more attention than regular man made tiles, that's why its extremely important to use the right products and equipment necessary for bringing your Limestone tiles back to their best possible condition. Melbourne Tile Repairs prides itself for catering for each tile type.


Q: Are your restoration products toxic?
A: ot only want to protect your Limestone tiles, but your families' health too. Materials and agents that can be of health hazard are not in our product portfolio and have never been.


Q: There is a stain on my Limestone floor. Can you remove it?
A: If the stain is new and has not set in well, we will probably be able to remove it by cleaning only. This also depends on wether the Limestone tiles have been sealed previously or not. However, whenever the stain is permanent or the Limestone appears to be damaged, honing or resurfacing will be required. Honing is different from cleaning and is done by our spacialized Limestone honing experts.


Q: How will you charge me for restoring my Limestone tiles?
A: For restoring Limestone tiles, we charge per square meter for each separate room. We prefer you measure each room individually before we come so when we charge you in the end it will be fast and easy for everyone.


Q: How do I measure the size of the Limestone area I need restored?
A: We recommend that you measure each room separately. They way to measure is the width * length. For example a room that is 3 meters long and 2 meters wide is 3 * 2 = 6m2 in total.


Q: What should I do to prepare for the Limestone floors restoration?
A: Move all furniture and items up off the floor so it is ready for us to start when we arrive.


Q: What can I do to keep my Limestone tiles looking new?
A: To keep your Limestone tiles and grout looking new, Melbourne Tile Repairs recommend cleaning each week with a damp microfiber cloth and a mild detergent to remove any dirt or grime from the tiled surface. Any strong detergents (any strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended. Our best advice to protect your Limestone tiles is to seal them with one of our highest quality sealers. This is the best protection you Limestone tiles can have against staining.

Sandstone Restoration FAQs


Q: How do I know when my sandstone tiles need restoration?
A: You will know it's time to have your sandstone tiles professionally cleaned and restored once your sandstone floors start looking dull and matte, even after you have given them an efficient domestic clean. If you notice that your sandstone tiles are staining easily, this is a good indication that your previous sealer is wearing off and your sandstone floors will need to be resealed immediately to prevent detrimental staining.


Q: My front doors pavers look dull and discoloured. Can you help me restore them to their natural fresh look?
A: Yes we can. It is Melbourne Tile Repairs specialty to cater for different types of sandstone tiles around your home. We will give your sandstone pavers one of the best professional cleaning & restoration processes that will leave your sandstone pavers looking fresh and back to their natural colour again.


Q: What different types of Sandstone tiles do Melbourne Tile Repairs clean?
A: Indoor and outdoor areas, Sandstone pavers, liquid Sandstone, wherever you have Sandstone tiles we have the answer. External tiles, natural stone pavers and tiles, clay and concrete pavers, pool mosaics and floor tiles in porcelain or ceramic; bathroom Sandstone tiles or natural stone floors and walls. We cater for each and every different type of tiles you might have.


Q: What does your restoration services include?
A: We provide different types of services for Sandstone tiles, including professional tile and grout cleaning, sealing & protection, Sandstone honing, Sandstone polishing, Sandstone grinding, Sandstone resurfacing, and Sandstone stripping and sealing. The type service required will depend on the history of your Sandstone tiles as well as the desired look and expected usage of the tiles.


Q: Is it safe to get my Sandstone tiles restored?
A: Yes, our Sandstone tile restoration services are safe! At Melbourne Tile Repairs we use highest quality products alongside our state of the art cleaning machinery to provide the best restoration solutions at no compromise to your Sandstone tiles condition. Sandstone tiles are usually more porous and require a lot more attention than other types of stone tiles, that’s why its extremely important to use the right products and equipment necessary for bringing your Sandstone tiles back to their best possible condition. Melbourne Tile Repairs prides itself for catering for each tile type.


Q: Are your cleaning and restoration products toxic?
A: Here at Melbourne Tile Repairs we understand the importance of your family’s safety. This is why Melbourne Tile Repairs only use non-toxic finishing agents as we not only want to protect your Sandstone tiles, but your families’ health too. Materials and agents that can be of health hazard are not in our product portfolio and have never been.


Q: What can I do to keep my Sandstone tiles looking new?
A: To keep your Sandstone tiles and grout looking new, Melbourne Tile Repairs recommend cleaning each week with a damp microfiber cloth and a mild detergent to remove any dirt or grime from the tiled surface. Any strong detergents (any strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended. Our best advice to protect your Sandstone tiles is to seal them with one of our highest quality sealers. This is the best protection you Sandstone tiles can have against staining.


Q: There is a stain on my Sandstone floor. Can you remove it?
A: If the stain is new and has not set in well, we will probably be able to remove it just by cleaning. However, in some cases where the stains are deep, old and ingrained into the stone, removing the stain will require special services like honing, grinding or even complete resurfacing, which are seperate services provided by Melbourne Tile Repairs.


Q: How will you charge me for restoring my Sandstone tiles?
A: For cleaning Sandstone tiles, we charge per square meter for each separate room. For other services the quote will depend more on the type and amount of work required. There is a price list on our website for you to review. We prefer you measure each room individually before we come so when we charge you in the end it will be fast and easy for everyone.


Q: How do I measure the size of the Sandstone area?
A: We recommend that you measure each room separately. They way to measure is the width * length. For example a room that is 3 meters long and 2 meters wide is 3 * 2 = 6m2 in total.


Q: Will you help me move my furniture?
A: Melbourne Tile Repairs insurance does not cover breaking furniture items. We can help you move your smaller items. However, please move everything you can out of the area you need the work done at.


Q: What should I do to prepare for my Sandstone floor restoration?
A: Move all furniture and items up off the floor so it is ready for us to clean when we arrive.

To schedule your appointment or to obtain a free estimate, please Call 1300 771 201 or use our online enquiry form. We cover all suburbs.

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